Accessibility information

Bracknell Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the Bracknell Town Council website.

Compliance status

(b) This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

(a) non-compliance with the accessibility regulations

Maps displayed by Google Maps – we don’t control how Google Maps displays information, but where possible we provide addresses within the web page’s text (via HTML). When Google makes their map output accessible, we will update our technology accordingly.

Pictures of event or information posters, when provided by a third party – where possible we provide the information from the picture, within the web page’s text (via HTML). We will encourage all providers of these pictures to provide accessible alternatives in future.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by 28th February 2025. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some PDFs published since September 2018 are not in an accessible format, so people using a screen reader cannot access the information. We plan to replace these with alternatives by 28th February 2025. When we publish new content we’ll make sure our use of PDFs meets accessibility standards.

(b) disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive Maps

Maps displayed by Google Maps – we don’t control how Google Maps displays information, but where possible we provide addresses within the web page’s text (via HTML). When Google makes their map output accessible, we will update our technology accordingly

(c) the content is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 28th February 2025, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old versions of the Bracknell Matters

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

An evaluation of each new item added to the website will be done at the time of creation and the statement updated if necessary.

Quarterly compliance scans and reporting will be completed by the website provider. Any required changes will be made on receipt of these reports.

Website Administrators receive training on website accessibility and creating pages and content on this website.

All older PDF documents and images will be reviewed and made accessible if possible by the 28th February 2024. Anything that cannot be made compliant will be added to this statement as non-accessible content.

Preparation of this accessibility statement

This statement was prepared on 18th November 2024.

The method used to prepare this statement was self-assessment done by the public sector body, Bracknell Town Council Officers.

The statement was last reviewed on 18th November 2024.

The claims made in the accessibility statement are reviewed as regards their accuracy on a regular basis, and at least quarterly.

Feedback and contact information

To provide feedback regarding the accessibility of any content on our website, with the exception of the content listed as non-accessible content, can be emailed to enquiries@bracknelltowncouncil.gov.uk or via the contact form under the Contact heading on the main menu.

Any feedback received will be reviewed by the Deputy Town Clerk in partnership with the website provider, Aubergine.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) Contact Us – Equality Advisory and Support Service

How we tested the website

We have tested the website up to WCAG 2.2AA standard. We last tested this website in March 2025 and this was carried out by our Website Development Company, Aubergine 262 Ltd