Privacy Policy

Privacy and Data Protection

We are committed to preserving your privacy. This privacy policy explains why we obtain, store and process data that can identify you.

Why we collect your information

When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. We collect this information in a way that does not identify anyone.

If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.

How we use your information

We may use your information to contact you from time to time to ask for your views on our services and/or to notify you of changes or developments to our site or our services. We may also use your data for the purpose of providing you with, and informing you of, services that may interest you if you have agreed that we may do so. If you would prefer us not to do this please contact us and we will comply with your request and, if you so wish, your details will be removed from our databases.

Retention of Data

All data that we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls. None of the data we collect is released to any unrelated third party. All data is processed in house by our own staff.

We retain data for as long as we need it or until you request that the data is destroyed or erased.

Data Protection

You have various entitlements under the Data Protection Act 1998 and the way in which we comply with these is set out below.

If there are any changes in the information you have given to us, please inform us of these changes using the email address at the end of this privacy policy. If you feel that any of the information we hold about you is inaccurate or if you wish to withdraw your consent to us dealing with your data in any way please let us know using the same email address.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of this privacy policy. We may make a small charge for this service.

If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please contact our Town Clerk using the same postal address and we will endeavour to rectify the situation.

Security

Keeping information about you secure is very important to us. However, no data transmission over the internet can guarantee to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Cookies

This website uses cookies to distinguish you from other users of the website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.

By continuing to browse the website, you are agreeing to our use of cookies as set out by this notice.

Information about cookies

A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device.  They contain information that is transferred to your hard drive.

The cookies that we could use can be split into the following categories:

• Strictly necessary cookies: These are cookies that are required for the operation of the website.  They include, for example, cookies that enable you to log into parts of the website.
• Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to the website and to see how they move around within the website when they are using it.  This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies: These are used to recognise you when you return to the website.  This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies: These cookies record your visit to the website, the pages you have visited and the links you have followed.  We may share this information with third parties (see our Privacy Policy for more information on how we use information we collect from you).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

How you can block cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, please be aware that blocking cookies may affect your ability to use the website.  In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.

You may find further information on how to disable cookies or manage your cookie settings for the browser that you use from the following list:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block or-allow-cookies –
• Safari: http://help.apple.com/safari/mac/8.0/#/sfri11471

Contact Us

For changes to your information or copies of the information we hold about you please email:
enquiries@bracknelltowncouncil.gov.uk

For any complaints regarding your data please email:
Jackie.burgess@bracknelltowncouncil.gov.uk