Bracknell Town Council

01344 420079

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Bracknell Town Council > Services > Frequently Asked Questions

Frequently Asked Questions

Is it time to renew my bus pass?

Check the expiry date in the box in the middle of your pass. If it’s less than a month away, it’s time to renew your pass. If your surname or address has not changed, and your photo is still a good likeness, you can renew your bus pass by:

  • Going online at
  • Calling Bracknell Forest Council on 01344 352000
  • Visiting any library within the borough or Bracknell leisure centre.

You will need to bring proof of your new address or surname. If you have a disabled person’s bus pass, you may be required to submit proof of your ongoing disability.

Where do I apply for a Bus Pass?

You need to go to Bracknell Forest Council at Time Square, Market Street, Bracknell RG12 1JD. Telephone 01344 352000 or e-mail

Where do I pay my Council Tax?

You need to pay your Council Tax to Bracknell Forest Council, Time Square, Bracknell RG12 1JD. Telephone 01344 352011 or e-mail

Where can I buy garden waste sacks?

Garden waste sacks are available to purchase from Brooke House.  A list of all outlets selling garden waste sacks throughout the borough can be found at

What is the number for Longshot Lane Refuse Centre?

The telephone numbers for Longshot Lane Refuse Centre are as follows:

  • Household and Trade Waste 0800 988 3023
  • For information on ordinary waste and recycling please call Bracknell Forest Customer Services on 01344 352000
  • To book a slot at Longshot Lane Refuse Centre click here

Where do I pay a Parking Fine?

Parking tickets can be paid in person at the Parking Shop, High Street Car Park, The Ring, Bracknell RG12 1GN, online at or by telephone 01344 424167.

Is the Television Licence Grant still being issued?

The Television Licence Grant is still being issued, but only to residents who are either in receipt of Pension Credit or are permanently disabled.  Details can be found here.

Who do I need to speak to if my wheelie bin has not been emptied?

You need to contact Bracknell Forest Council on 01344 352000. This is also the number to call if you need to order a new wheelie bin.

Which Organisation do I need?

Listed below is a summary of the facilities and services provided by Bracknell Town Council, Bracknell Forest Council and Silva Homes. These organisations work closely together to try to ensure local residents receive as seamless a service as possible. This is sometimes difficult given the complexity of the land holding and environmental responsibilities of the organisations.

Regrettably on occasions people may feel they are passed backwards and forwards between the Town Council, Borough Council and Silva Homes. This may be avoided if callers are very specific about their query and the geographical area they are interested in.

Bracknell Forest Borough Council

Silva Homes

Bracknell Town Council

  • Adult and family learning
  • Business rates
  • Council tax
  • Environmental health
  • Highways (Roads)
  • Housing
  • Leisure facilities
  • Libraries and museums
  • Licensing
  • Planning permission and disputes
  • Public health
  • Schools (Education)
  • Social services and benefits
  • Strategic planning matters
  • Street cleaning
  • Town planning and regeneration
  • Refuse and waste disposal
  • Adaptations
  • Anti-social behaviour
  • Garage lettings
  • Housing rent and arrears
  • Housing repairs/improvements
  • Landscaping on housing estates
  • Leaseholders
  • Leasehold services and service charges
  • Letting and empty properties
  • Neighbourhood Estate Action Team
  • Repairs and maintenance
  • Sheltered housing
  • Tenancy matters
  • Welfare benefits advice
  • Allotments
  • Bus shelters
  • Community grants
  • Fishing permits
  • Halls for hire
  • Parks and playgrounds
  • Radar keys
  • Recreation areas
  • Synthetic/Sports pitches
  • TV licensing grants

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  • Check if you are eligible for our TV Grant scheme under Services
  • The splash pads at Jocks Lane and Great Hollands are OPEN daily 11:00am - 4:30pm

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